Omnichannel Notifications
Automatically notify customers via WhatsApp and SMS at every key milestone — order stages, payment receipts, and quotation delivery.
2+
Channels (WA + SMS)
Auto
Triggered Notifications
Real-Time
Customer Updates
Multi-Tenant
Template Config
What's Included
Omnichannel Notifications Capabilities
WhatsApp Notifications
Integrated with WhatsApp gateway to automatically notify customers about order stage progression, payment receipts, and generated quotations.
SMS Notifications
SMS gateway integration provides a parallel and automatic fallback communication channel for all key customer-facing events.
Order Stage Alerts
Customers receive automatic notifications whenever their installation progresses to the next stage, keeping them informed without manual effort.
Payment Confirmations
Instant payment receipt confirmations are dispatched to the customer via WhatsApp and SMS the moment a payment is recorded.
Quotation Delivery
Generated quotations are shared directly with customers through messaging channels for immediate delivery and faster approval.
Configurable Templates
Notification message templates are fully configurable per event type and per tenant company for consistent brand voice.
Technologies Powering This Module
Built on a modern, scalable stack designed for enterprise-grade solar operations.
How It Works
The Workflow
Event Trigger
A business event occurs — stage update, payment recorded, or quotation generated — within the platform, initiating the notification flow.
Template Lookup
System retrieves the configured message template for that specific event type and the current tenant company's branding.
Message Dispatch
Notification is sent to the customer's registered WhatsApp number and in parallel via the SMS gateway.
Delivery Confirmation
Delivery status is tracked and logged against the relevant order or customer record for accountability.
Fallback Handling
If WhatsApp delivery fails, SMS fallback is automatically triggered to ensure the message reaches the customer reliably.
Use Cases & Applications
Explore Other Platform Modules
Pre-Sales & CRM
Capture leads, assess site feasibility, and auto-generate branded solar quotations with GST calculations and discount management.
Learn moreOrder & Project Management
Convert approved quotations into tracked work orders with stage-by-stage workflows, subsidy tracking, and mobile field operations.
Learn moreFinancial Tracking & Receipts
Track project payments in real-time, generate professional receipts for every transaction, and manage SaaS billing via Razorpay.
Learn morePost-Sales & Support
Automatically track warranty lifecycles and manage customer complaints through a dedicated ticketing system with SLA resolution tracking.
Learn moreAnalytics & Daily Reports
PowerBI-integrated dashboards providing management with daily summaries of sales, installations, and revenue collection performance.
Learn moreReady to Implement Omnichannel Notifications?
Let's talk about how this module can transform your solar business operations from day one.
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