Post-Sales & Support
Automatically track warranty lifecycles and manage customer complaints through a dedicated ticketing system with SLA resolution tracking.
Auto
Warranty Tracking
SLA
Resolution Targets
24/7
Ticket Access
Full
Claim Lifecycle
What's Included
Post-Sales & Support Capabilities
Warranty Management
Automatically tracks warranty start and end dates for all installed products and manages the full lifecycle of warranty claims.
Warranty Claim Lifecycle
Manages warranty claims from submission through investigation to final resolution, with complete status history at every step.
Ticketing System
A dedicated Help & Support module allows customers to raise complaints and service requests, giving every issue a trackable ticket.
SLA Tracking
Internal teams track resolution SLAs per ticket to ensure timely closure and prevent breaches that impact customer satisfaction.
Escalation Workflows
Unresolved tickets approaching or exceeding SLA thresholds are automatically escalated to senior team members for priority handling.
Service History
Complete post-installation service history is maintained per customer for quality assurance, warranty reference, and relationship management.
Technologies Powering This Module
Built on a modern, scalable stack designed for enterprise-grade solar operations.
How It Works
The Workflow
Warranty Activation
Warranty start and end dates are automatically recorded upon installation completion for every product in the work order.
Complaint Submission
Customer raises a support ticket via the Help & Support portal, describing the issue with relevant details and attachments.
Ticket Assignment
Support ticket is assigned to the relevant technician or team with the SLA clock started from the moment of assignment.
Resolution Tracking
Team updates ticket status at each step; escalation triggers automatically if the SLA deadline is approaching or at risk.
Closure & Record
Ticket is closed upon resolution with a service record added to the customer's post-installation history for future reference.
Use Cases & Applications
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PowerBI-integrated dashboards providing management with daily summaries of sales, installations, and revenue collection performance.
Learn moreReady to Implement Post-Sales & Support?
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